Information regarding shipping rates, lead times from our Kitchener warehouse, and tracking your Roxton Industries orders.
Where does Roxton Industries ship from?
Roxton Managment2026-04-27T13:25:30-04:00All of our orders ship from our warehouse based in Kitchener, Ontario, Canada
Do you offer free shipping?
Roxton Managment2026-04-27T13:26:17-04:00We currently offer free shipping on all orders over $100 (Subtotal). If free shipping is available for this or any other reason, you’ll see “Free Shipping” as a shipping method option on the checkout page.
What if my shipment says it was delivered but isn’t there?
Roxton Managment2026-04-27T13:28:19-04:00If your order says it was delivered but isn’t there, first check your tracking numbers and see if there are any additional notes on the order. Sometimes a carrier service may partially deliver some of the order, and “part” of your order was delivered.
If you’re still unsure, you can contact us via phone at 855-348-9473 or via email at info@roxtonindustries.com and our team will do our best to help resolve the situation.
How many days will it take to receive my order(s)?
Roxton Managment2026-04-27T13:28:34-04:00Once your order has been processed, the time it takes to ship to you depends on where in Canada you are located. Typically orders to all ten provinces can be expected to arrive within 5-7 business days.
For freight orders, as well as orders to remote addresses as well as the territories of Nunavut, Yukon, and the Northwest Territories, you may have a slightly longer delivery timeline.
What if my shipment says it was delivered but isn’t there?
Roxton Managment2026-04-27T13:29:00-04:00If your order says it was delivered but isn’t there, first check your tracking numbers and see if there are any additional notes on the order. Sometimes a carrier service may partially deliver some of the order, and “part” of your order was delivered.
If you’re still unsure, you can contact us via phone at 855-348-9473 or via email at info@roxtonindustries.com and our team will do our best to help resolve the situation.
Roxton Managment2026-04-27T13:29:28-04:00Since some of our products are quite heavy, shipping can get expensive. However, we have a few ways to help keep these costs down:
We offer free shipping on all orders over a $100 subtotal
Due to our products having a long shelf life (2 years from manufacturing, 1 year from opening of bag), ordering in bulk is a great cost-effective option.
