Do your Disinfecting Wipes kill SARS-CoV-2, the virus that causes COVID-19?
Both of our Disinfecting Wipes are likely to inactivate SARS-CoV – 2, which is the virus that causes COVID-19. Please follow the instructions on the packaging to ensure complete disinfection.

Are your Disinfecting Wipes Health Canada Approved?
Both of our Disinfecting Wipes are authorized for sale by Health Canada. You can view their registered Drug Identification Number, or DIN on the product page. A Drug Identification Number (DIN) is a computer-generated eight-digit number assigned by Health Canada to a drug product before being marketed in Canada.

Do Cleaning, Sanitizing, and Disinfecting mean the same thing?
No. Cleaning, Sanitizing, and Disinfecting all mean something different, and understanding the difference is important.

Cleaning removes dirt and organic matter from surfaces using soap or detergents.
Sanitizing kills bacteria on surfaces using chemicals. It is not intended to kill viruses.
Disinfecting kills bacteria, germs, and viruses on surfaces using chemicals.

What type of Disinfecting Wipes do you offer?
Currently we have two Disinfecting Wipes. Our Roxton Embossed Disinfecting Wipes (SKU 11009) is strong, durable, and provide a luxurious feel that users enjoy compared to other brands. Our Roxton Wipes (SKU 11050) are our economical solution, that provides a cost-effective disinfecting solution without sacrificing quality and disinfecting power.

Both of our wipes are unscented, alcohol and bleach-free, made with the same material, and are effective at killing 99.9% of germs, bacteria, and viruses.

Where can I buy your products?
All of our products are available on our website at www.roxton industries.ca.

What surfaces are your Disinfecting Wipes safe on?
Our Disinfecting Wipes are typically safe for use on most hard, non-porous surfaces including fitness equipment, door handles, desks, countertops, and more.

Which wipes fit with which dispenser?
All of our dispensers are compatible with both of our disinfecting wipes.

Do your Disinfecting Wipes have a shelf life?
Our Disinfecting Wipes are good for two years from the date of manufacturing. The manufacturing dates will be listed either on the box or individual bag. Once opened, these products can be used for 12 months before the efficacy starts to diminish.

What's the difference between using Disinfecting Wipes vs. Spray Cleaners?
While both disinfect surfaces, our Disinfecting Wipes offer many advantages over spray cleaners. Since our wipes come pre-soaked, there’s no need to mix chemicals and worry about the correct measurements. They’re also convenient to use, allowing both your staff and customers to use them, leading to your business being cleaner more often.

A study comparing the effectiveness of disinfectants also found that there was a higher reduction in certain bacteria with the use of wipes over spray disinfectant. Sprays also run the risk of damaging equipment, whereas, with a disinfectant wipe, you don’t have this risk.

Finally, human error can greatly affect sprays more than our Disinfecting Wipes. Think about how many times you’ve seen someone spray a surface and wondered if they covered the entire area with the solution. With our Disinfecting Wipes, as long as the wipe is still moist and wet you can still disinfect it, ensuring a surface is fully disinfected.

What are your accepted payment methods?
You can pay for your online order with a credit card (Visa, MasterCard, Amex) and EFT. If you have any additional questions, please contact us at info@roxtonindustries.com

How long does it take to process an order?
Our team strives to process and ship out your order within one business day. Orders placed after 3 pm eastern time will be shipped out the next business day.

Should your order require a freight pickup instead of a regular parcel service, we commit to processing and shipping out your order within 3 business days.

Note – As all of these involve external third-party partners, shipments are subject to delays. We will communicate and keep you up to date with any shipping updates regarding your order.

Where do you ship from?
All of our orders ship from our warehouse based in Kitchener, Ontario, Canada

How do I track my order?
Once your order has been processed and scheduled for shipment, you will receive either an invoice update with a tracking number, or an email with a tracking number directly from a Roxton team member. You can use this tracking number to track the progress of your order.

Do you offer free shipping?
We currently offer free shipping on all orders over $500 (Subtotal). If free shipping is available for this or any other reason, you’ll see “Free Shipping” as a shipping method option on the checkout page.

How many days will it take to receive my order(s)?
Once your order has been processed, the time it takes to ship to you depends on where in Canada you are located. Typically orders to all ten provinces can be expected to arrive within 5-7 business days.

For freight orders, as well as orders to remote addresses as well as the territories of Nunavut, Yukon, and the Northwest Territories, you may have a slightly longer delivery timeline.

What if my shipment says it was delivered but isn't there?
If your order says it was delivered but isn’t there, first check your tracking numbers and see if there are any additional notes on the order. Sometimes a carrier service may partially deliver some of the order, and “part” of your order was delivered.

If you’re still unsure, you can contact us via phone at 855-348-9473 or via email at info@roxtonindustries.com and our team will do our best to help resolve the situation.

What is Roxton's shipping policy?
You can find out the shipping policy here at https://roxtonindustries.ca/shipping-policy/

How can I keep shipping costs down?
Since some of our products are quite heavy, shipping can get expensive. However, we have a few ways to help keep these costs down:

We offer free shipping on all orders over a $500 subtotal

Due to our products having a long shelf life (2 years from manufacturing, 1 year from opening of bag), ordering in bulk is a great cost-effective option.

I have a specific order request. Can I get a price quote?
We understand that certain orders are unique, and as a result, you may be looking for a quote. At Roxton, we are committed to providing you with clear, timely, and accurate price quotes. Simply contact us via phone at 855-349-9473, email us at info@roxtonindustries.com, or submit a Contact Us Form