Frequently Asked Questions

We currently offer free shipping on all orders over $100 (Subtotal). If free shipping is available for this or any other reason, you’ll see “Free Shipping” as a shipping method option on the checkout page.
Our Disinfecting Wipes are good for two years from the date of manufacturing. The manufacturing dates will be listed either on the box or individual bag. Once opened, these products can be used for 12 months before the efficacy starts to diminish.

Both of our Disinfecting Wipes are likely to inactivate SARS-CoV – 2, which is the virus that causes COVID-19. Please follow the instructions on the packaging to ensure complete disinfection.

Dwell time is the amount of time a surface must remain visibly wet with a disinfectant product for the kill claim to be achieved. If the surface dries before the required dwell time has elapsed, the disinfection is incomplete regardless of the product used. Selecting a wipe with a dwell time that matches real facility conditions is one of the most important and most frequently overlooked decisions in commercial disinfection procurement.

Commercial disinfecting wipes generate single-use nonwoven substrate waste that is not currently recyclable or biodegradable under standard landfill conditions in most Canadian jurisdictions. Their environmental footprint relative to liquid concentrate programs depends heavily on which alternative is used for comparison and whether the full program cost, including secondary materials, transport, and water use, is included. Buyers can meaningfully reduce the environmental impact of their wipe program through format selection, right-sizing to surface area, substrate quality optimization, and Canadian sourcing.

When evaluating a disinfecting wipe supplier for a commercial facility, the eight areas that matter most are: product registration and compliance documentation, manufacturing origin and supply chain transparency, product consistency and quality control, commercial account pricing structure, delivery reliability, tender and compliance documentation support, product range breadth, and the responsiveness of the supplier relationship. Price per wipe is one input in a much larger evaluation. Facilities that select on price alone typically discover the gaps in the other seven areas at the worst possible moment.

Any disinfecting wipe used in a commercial setting in Canada must be registered with Health Canada under the Food and Drugs Act and carry a Drug Identification Number (DIN) to legally make disinfectant claims. Beyond the baseline federal requirement, specific facility types are subject to additional provincial health regulations, accreditation standards, and infection prevention and control guidelines that specify further requirements for product selection, kill claims, and disinfection protocols.

Since some of our products are quite heavy, shipping can get expensive. However, we have a few ways to help keep these costs down: We offer free shipping on all orders over a $100 subtotal Due to our products having a long shelf life (2 years from manufacturing, 1 year from opening of bag), ordering in bulk is a great cost-effective option.
Once your order has been processed and scheduled for shipment, you will receive either an invoice update with a tracking number, or an email with a tracking number directly from a Roxton team member. You can use this tracking number to track the progress of your order.
The shelf life of disinfecting wipes can vary depending on the brand and the type of wipes. However, most disinfecting wipes will last for about two years if they are stored properly.