Frequently Asked Questions

Our team strives to process and ship out your order within one business day. Orders placed after 3 pm eastern time will be shipped out the next business day.   Should your order require a freight pickup instead of a regular parcel service, we commit to processing and shipping out your order within 3 business days. Note – As all of these involve external third-party partners, shipments are subject to delays. We will communicate and keep you up to date with any shipping updates regarding your order.
Once your order has been processed, the time it takes to ship to you depends on where in Canada you are located. Typically orders to all ten provinces can be expected to arrive within 5-7 business days. For freight orders, as well as orders to remote addresses as well as the territories of Nunavut, Yukon, and the Northwest Territories, you may have a slightly longer delivery timeline.
We understand that certain orders are unique, and as a result, you may be looking for a quote. At Roxton, we are committed to providing you with clear, timely, and accurate price quotes. Simply contact us via phone at 855-349-9473, email us at info@roxtonindustries.com, or submit a Contact Us Form

A kill claim is a specific, government-approved statement that a disinfectant product eliminates a named pathogen at a defined concentration within a defined dwell time. In Canada, kill claims on disinfecting wipes must be registered with Health Canada and backed by submitted test data. They are the primary evidence that a product will actually do what it says in your facility.

In most cases, no. A single disinfecting wipe product is rarely appropriate for every environment in a multi-use or multi-zone facility. Each setting has distinct pathogen priorities, surface types, regulatory requirements, and chemistry constraints that typically require different products. The most practical approach for facilities that span multiple use categories is a zone-based product strategy that assigns the right wipe to each area based on its specific risk profile.

Before signing a commercial supply contract for disinfecting wipes, procurement managers should ask questions across ten categories: product compliance and DIN registration, manufacturing origin and supply chain resilience, substrate and product specifications, commercial pricing and account structure, order lead times and delivery reliability, supply continuity and disruption history, compliance documentation support for audits and tenders, product range and program coverage, price escalation terms, and references from comparable commercial accounts. The answers reveal whether the supplier is equipped to serve a regulated commercial facility over the term of a contract, not just deliver an initial order.

All of our orders ship from our warehouse based in Kitchener, Ontario, Canada

Wipe size determines how many surfaces one wipe can clean before it is spent. Substrate quality determines whether the wipe survives that cleaning without tearing, running dry, or failing to deliver solution consistently. In high-volume commercial settings, both variables have a direct and often significant impact on real cost-per-use that is invisible in a simple wipe count divided by case price calculation. A cheaper wipe that requires two applications per surface costs more per surface than a more expensive wipe that reliably completes one.

Supply chain disruptions affect disinfecting wipe availability through six distinct mechanisms: global demand surges, ocean freight and port congestion, raw material shortages, trade policy and tariff changes, foreign export controls, and single-supplier dependency. Facilities that experienced these risks most acutely in 2020 were those with import-dependent supply chains, no buffer inventory, and no established relationship with a domestic manufacturer. The protection measures are straightforward: a direct relationship with a Canadian manufacturer, a standing buffer inventory, a qualified secondary supplier, and blanket purchase arrangements. None require significant cost. All require acting before a disruption begins.

The true total cost of switching from liquid disinfectant concentrate to commercial wipes is typically lower than most facilities expect. One-time transition costs are minimal: there is little to no capital equipment required, retraining is straightforward, and the administrative burden is modest. The ongoing picture is often favourable: labour savings from the simplified wipe protocol and elimination of secondary materials frequently offset any difference in product unit cost, and in many cases reduce total program spend.